FAQ
Find Quick, Clear Answers to Help You Navigate Your NDIS Support Journey
Frequently Asked Questions (FAQ)
Straightforward Answers to Common Questions About NDHS, NDIS Funding, and Intake Pathways
NDHS is a fully registered NDIS provider specializing in in-home care, SIL, SDA housing, STA respite, capacity building, and social participation across New South Wales.
We support participants across several regions, including Fairfield, Liverpool, Parramatta, Camden, Austral, and Leppington.
To qualify, you must be aged under 65, live in Australia as an Australian citizen or Permanent Resident, and have a permanent disability that significantly impacts your daily life.
Yes. We can help you audit your current daily supports, list your lifestyle goals, and prepare your documentation so you feel completely confident.
Yes. Every staff member undergoes strict NDIS Worker Screening, police checks, holds current First Aid & CPR certificates, and completes regular in-house clinical training.
Absolutely. NDHS and all of our support workers strictly adhere to the NDIS Code of Conduct. This ensures that we act with respect for individual rights, promote freedom of expression, self-determination, and decision-making, and maintain the highest ethical standards of safety and quality care.
We encourage feedback and treat all complaints with complete confidentiality. You can raise any issues directly with our team by emailing info@ndhs.net.au or calling 1300 339 399. If you prefer to make a complaint externally, you can contact the NDIS Quality and Safeguards Commission directly by calling 1800 035 544 (free call from landlines) or by visiting their website at www.ndiscommission.gov.au.